At Florist Hornchurch, we take great pride in providing the freshest flowers and exceptional customer service to all households and businesses in the Hornchurch area. Our trusted local team sources only top-quality blooms, ensuring your floral arrangements remain vibrant and beautiful. We understand the importance of reliability, and our returns and refunds policy reflects our commitment to your satisfaction and our fresh flowers guarantee in Hornchurch.
Every arrangement from Florist Hornchurch is handcrafted with attention to quality and freshness. We promise that our flowers will arrive looking stunning and fresh. We stand behind our work with a freshness guarantee: flowers will remain at peak condition for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions included with your order.
If your flowers arrive damaged or in less-than-perfect condition, please contact us as soon as possible on the day of delivery. To help us resolve your concerns quickly, we may request a photo showing the received flowers and any packaging. Once we have verified the issue, we will offer you a choice of a full refund or a replacement arrangement delivered at the earliest suitable time for you within Hornchurch and surrounding areas.
Florist Hornchurch guarantees freshness for at least five days from the date of receipt (if flowers are cared for as directed). Should your flowers not meet our high standards within this period, please let us know. We ask that you reach out within five days of delivery so we can address your concerns efficiently and offer you a suitable resolution under our freshness guarantee.
Your satisfaction is very important to us. Depending on the issue, we will always endeavor to either:
We will always discuss your preferred option and ensure a resolution that maintains your trust in Florist Hornchurch as your local Hornchurch florist of choice.
If you are unhappy with any aspect of your experience, we invite you to raise your feedback directly with us. To file a complaint, please get in touch within five days of your delivery. Our customer care team will thoroughly investigate your concerns and respond as soon as possible. For the swiftest resolution, please provide details of your order and any supporting information such as photographs. We are committed to resolving your concerns professionally, courteously, and with the utmost respect for your satisfaction.
Florist Hornchurch is proud to serve the local community, creating stylish, fresh floral arrangements for both households and businesses. We are committed to upholding our reputation as a trusted, reliable Hornchurch florist and always welcome your feedback to help us continually improve our service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
